Refund and Cancellation Policy

Short version: cancel whenever you like from the billing page, and if you ask within 14 days of a charge we will refund it. No form to fill in, no reason required.

1. Cancelling

• Cancel any time from Billing, or through the customer portal link there.
• Cancelling stops the next renewal. It does not cut off the period you have already paid for — you keep access until it ends.
• Your decks are not deleted when you cancel. You can still read and export them; you just cannot create new ones until you resubscribe.

2. Refunds

• Within 14 days of a charge — full refund on request, for any reason or none. This applies to the first charge and to each renewal.
• After 14 days — we do not normally refund the current period, but we will always look at a specific problem. If the service was broken or unavailable in a way that mattered, say so and we will make it right.
• Yearly plans — outside the 14 days we can refund the unused whole months on request, at our discretion.
• Charged twice, or charged after cancelling — always refunded in full, immediately, whenever you notice.

3. Your statutory rights

If you are a consumer in the UK or EU you have a 14-day right to withdraw from a distance contract. Our 14-day policy is offered in addition to that right and does not replace or limit it. Consumer law where you live may give you more; it always wins over this page.

4. How to ask

Email [LEGAL EMAIL] or use the contact form from the address on the account. Tell us which charge you mean — the date and amount is plenty. We reply within one business day and process approved refunds within three.

Refunds go back to the original payment method. Your bank usually takes a further five to ten business days to show it, which is outside our control.

5. Who actually issues the refund

Dodo Payments is our merchant of record: they took the payment and they issue the refund, on our instruction. The line on your statement will be theirs, not ours — worth knowing before you assume a charge is unfamiliar.

6. Chargebacks

Please talk to us before raising a chargeback. It costs us a fee, freezes the dispute for weeks, and we would almost certainly have just refunded you. Accounts with an open chargeback may be suspended until it is resolved.

7. Prices

Current prices are on the pricing section: Monthly at $9.00 per month, Yearly at $89.00 per year. Taxes are added at checkout where they apply, and shown before you pay.